Importance of taking your customers’ details!
Garages aren’t legally required to take a customer’s address before repair or sale, but skipping it can stall Torts notices and court action when vehicles are abandoned or not collected.
Read More
Bailiffs at the Door? Not So Fast: When ‘Debt Collectors’ Have No Power
A consumer decided our member ‘owed’ them money and sent in so-called heavies to collect. Here is why they had no legal power to enforce anything and what to do if a similar letter lands on your desk.
Read More
Motor Finance Consumer Redress Scheme
The FCA has launched a consultation on a motor finance redress scheme that could see average payouts of around £700 where key commission arrangements were not disclosed.
Read More
The FCA £1m Campaign: Better Late Than Never!
The FCA has launched a £1 million campaign to tell motor finance customers they can access compensation without claims firms or lawyers.
Read More
Don’t Get Soaked: The Habitation Checks That Stop Motorhome Rejections
Buyers are rejecting motorhomes for damp, leaks and unsafe cabins. Here’s what to inspect in the habitation area and why a simple pre-sale check can save you a costly Consumer Rights Act dispute.
Read More
Can You Claim What You Haven’t Lost? The ‘No Loss’ Principle Meets s19 CRA 2015
A live claim against a member raises a sharp question: if no money has changed hands and only deductions are in dispute, has the claimant suffered a recoverable loss?
Read More
To Repair or Not to Repair: that is the question
A customer drops off a car three months after purchase and asks for a refund. You might have a right to repair, but touch a spanner without clear permission and you could turn a winnable case into an unwanted rejection.
Read More
Winter Is Coming: Stop Seasonal Complaints Before They Start
Winter faults spark a spike in consumer complaints. A few extra pre-sale checks now can save you a world of hassle when the temperature drops.
Read More
Disclosure requirements: when to say no
Clients demanding CCTV, employee records, and the kitchen sink? Here’s a quick guide to when you should hand over documents and when you can hold firm, from pre-action “fishing expeditions” to disclosure once proceedings are issued.
Read More
The Consumer Rights Act 2015: Bête noire or useful tool?
Section 19(14) isn’t a magic wand for consumers, and Sections 23 and 24 give traders real leverage. Here’s how to use repairs, disproportionality and usage deductions to keep disputes under control.
Read More
Mediation appointments: the court’s take on ‘delays’
You can tell the court you’re unavailable, but will that stop a telephone mediation being listed? In our client’s case it didn’t, and the refusal to move it now means a full hearing next year.
Read More
Witness Statements: Own the Weakness and Turn Up to Court
Courts are scrutinising credibility more than ever. A Witness Statement that ducks its weak points or a witness who fails to attend risks serious damage to their case
Read More
Showing 1 to 12 of 1935 entries
Subscribe to our Legal Updates
Lawgistics legal updates are written by our legal team in response to legal concerns and challenges faced by automotive businesses on a daily basis. Over 15,000 businesses like yours already subscribe.
The regular updates will provide you with important information, case studies and advice regarding Employment, Health & Safety, Trading Standards, and Consumer regulations.
Our Legal Updates are available to anyone working within the retail motor industry, so register today and keep up to date with the latest motor trade legal news.
