Keeping consumer issues out of court

Following the introduction of the small claims free mediation service in April 2013,  more measures are on the way to help parties settle their dispute without the need to argue it out in front of a judge.

Since the introduction of the free mediation service, 64% of the 10,000 or so claims brought each year to the small claims court are settled at mediation.

Going forward, mediation is going to be further encouraged, egged on somewhat by a European Directive which has resulted in the ‘The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015’. This rather snappily titled piece of legislation will mean that from July 2015, businesses and consumers will have access to an Alternative Dispute Resolution (ADR) provider who will essential talk to both parties to try and reach a resolution.

Details seem to be rather sparse at the moment but it does appear that our dealers will not be forced to use one of the ADR providers so for now, it’s business as usual.


Authors: Nona Bowkis

Published: 14 Apr 2015


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