"Your Legal Rights Explained" Handbook

5.0 average, based on 1 reviews

From £250.00

Product Information

We have produced a handbook to help your customers understand the service they will receive when purchasing a used vehicle. We recommend the handbook be given to every customer as it is good practice to inform your customers at the point of sale what they may be legally entitled to.

The booklet will help you comply with the new Consumer Rights Act 2015 and if you have a Consumer Credit Licence, it will also help you comply with the Financial Ombudsman Service (FOS) Requirements. The booklet will inform your customer what to do if there is an issue with the vehicle, how and where to complain and give details of Alternate Dispute Resolution (ADR) Providers which you must now provide by law.

What the handbook covers...

  • Consumer Rights Act 2015

  • Short Term Right to Reject

  • First Tier Remedies

  • Second Tier Remedies

  • Alternative Dispute Resolution (ADR)

  • Claims and Complaints Procedure

  • Financial Ombudsman Service (FOS)

  • Deposits

  • Buying on Conditional Sale or Hire Purchase

This handbook has been produced in response to the changes in legislation due to the new Consumer Rights Act 2015 and feedback from our members.

It is good practice to inform your customers of their legal rights and give them a detailed complaints procedure to follow. the handbook will aid your compliance with the Consumer Rights Act 2015, ADR regulations and the FOS requirements whilst informing your customer of what they can expect legally when purchasing a used vehicle.

You the trader will also have access to our Legal Advice Helpline, allowing you to check and understand your legal responsibilities during and after the sales process. The Booklet and the Legal Advice Helpline will help you to achieve a satisfactory resolution with your customer should any problems arise.

Product Code "YOY21986
Condition New

Customer Reviews

Average Rating: 5

Such an informative Customer Care booklet, packed with vital information.

1 2 3 4 5
Full explanation of the Consumer rights 2015, helpful information booklet for all customers. Offers peace of mind to both traders and customers. Trading standards were also very impressed that we issue such an informative booklet to everyone of our customers. We strongly recommend these customer care booklets. (09 Mar 2018, 15:51)
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